Auren support
Frequently Asked Questions
Clear answers about ordering, dispatch, tracking, batch documents and Auren’s research-only requirements.
Quick answers
Everything essential, without the searching.
These answers cover the order journey and Auren’s research-only boundary. For a product-specific question, use Contact Auren.
Contact Auren →01Who can order from Auren?+
Purchasers must be 18 or over and appropriately qualified to obtain and handle laboratory research materials. Auren products are not intended for human or animal use.
02When will my order be dispatched?+
Available items are normally prepared for dispatch within 1–2 working days. Any different timing will be shown during checkout or communicated by support.
03How do I track a delivery?+
When a tracked Royal Mail service is used, the tracking reference is provided with the dispatch update. Enter that reference on Royal Mail’s official tracking website.
Open Royal Mail tracking ↗04Where can I see batch testing?+
The Testing & Batch Status page shows the current status for each listed product. A report is linked only when a verified document has been attached to that released lot.
05What do “testing underway” and “pending” mean?+
They mean Auren is not yet presenting a verified lot-specific report for that listing. No purity or third-party-testing figure should be inferred until the report is published.
06How do multi-vial savings work?+
For multiple vials of the same product, quantities of 3–4 receive 5% off and quantities of 5 or more receive 10% off. The saving is applied automatically to that cart line.
07Can I combine different products to reach a discount tier?+
No. The automatic saving is calculated separately for the quantity of each individual product, so different products do not combine into one discount tier.
08Can Auren provide dosing or administration guidance?+
No. Auren does not provide dosing, administration, treatment or human-use guidance. The catalogue is supplied solely for qualified laboratory research.
09How do returns and cancellations work?+
Eligibility depends on the order status, the nature of the item and the applicable terms. Read the Returns & Refunds page and contact Auren promptly with your order number.
10What can a verified review discuss?+
Verified reviews may cover ordering, delivery, packaging and customer support. Human-use, dosing or outcome claims are not accepted.