Order confirmed
Check the confirmation email and make sure the delivery address and ordered items are correct.
Auren support
Delivery & Support
How Auren prepares UK orders, shares Royal Mail tracking and supports you after dispatch.
From order to arrival
A straightforward UK delivery journey.
Available orders are normally prepared within 1–2 working days. Delivery cost and the available service are confirmed during checkout.
Prepared for dispatch
Available items are checked, packed and prepared for the selected delivery service.
Royal Mail update
When tracking applies, the dispatch update includes the Royal Mail reference for your parcel.
Support if needed
If the tracking or delivery status is unclear, contact Auren with your order number and tracking reference.
Need help?
Include the details that speed things up.
Send your order number, the email used at checkout and the Royal Mail reference where available. Never include payment-card details in a support message. Contact Auren →